Privacy Policy

This Privacy Policy ("Policy") outlines the practices and principles governing the collection, storage, processing, and usage of your personal information through your access to and use of the Plotova mobile application ("App"), our official website at https://plotova.live ("Website"), and all related digital content streaming services (collectively, the "Services").

Plotova ("we", "us", or "our") is dedicated to safeguarding your privacy and ensuring transparency regarding how your data is handled. By downloading, accessing, or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

The Agreement & Legal Basis

This Privacy Policy constitutes a legally binding agreement between you and Plotova. If you do not agree with any terms of this Policy, please do not access or use our App or Website. Your continued use of the Services following any posted updates shall constitute your acceptance of those modifications.

We process personal information under lawful grounds including contractual necessity to deliver streaming services, our legitimate business interests (e.g., maintaining platform security and improving user experience), compliance with applicable legal obligations, and user consent where explicitly required.

1. Scope

This Policy applies to all personal information and telemetry data collected, stored, processed, and managed by Plotova through:

• The Plotova mobile application across iOS, Android, and other supported operating systems;
• Our official website at https://plotova.live;
• Customer support communications, feedback submissions, and interaction via support@plotova.live;
• Related interactive features, in-app purchases, promotions, and viewing features.

2. Data Collection

To provide you with seamless vertical drama playback, personalized drama recommendations, and stable service performance, we collect the following categories of information:

(a) Information You Voluntarily Provide

• Account Registration & Profile: When you register an account, we may collect your chosen nickname/username, email address, password hash, and optional profile details (such as age group, avatar, or gender preferences for customized recommendations).
• Customer Communications: When you contact us for technical assistance or submit inquiries to support@plotova.live, we collect your email address, message records, screenshots, and troubleshooting information you provide.
• User Submissions: Comments, ratings, feedback, and interactive choices you post within the drama community.

(b) Information Collected Automatically

• Viewing & Usage Data: Video watch history, drama episodes viewed, playback duration, pause/resume timestamps, search queries, favorites, watchlists, shared links, and user interface interactions.
• Device & Technical Diagnostics: Device model, manufacturer, operating system version, screen resolution, system language, regional settings, network type (Wi-Fi, 4G, 5G), mobile carrier, IP address, and application version.
• Device Identifiers: Anonymous advertising identifiers (such as Apple IDFA or Google Advertising ID / GAID), vendor identifiers (IDFV), and randomized system IDs used for session management, fraud detection, and anonymous analytics.
• Crash & Performance Logs: Stack traces, application crash dumps, frame drop statistics, and latency metrics to diagnose software issues and optimize streaming playback stability.

(c) Cookies & Web Storage

When you browse our Website at https://plotova.live, we may use cookies, local storage, and similar web tracking technologies to preserve your viewing preferences, remember login states, and evaluate web traffic.

3. In-App Purchases & Virtual Currency

Plotova provides digital entertainment features, including virtual coins, episode unlocks, and optional subscriptions. Please note:

• All monetary transactions are processed directly and securely by official platform billing systems, such as Apple App Store In-App Purchase or Google Play Billing.
• Plotova does not collect, process, or store your credit card numbers, debit card details, bank credentials, or payment account passwords.
• We only receive transaction tokens, purchase validation receipts, order IDs, and virtual coin balance confirmations necessary to credit your account with purchased digital items.

4. Google User Data & OAuth Policy

If you choose to sign in to Plotova using Google Sign-In, our access and use strictly comply with the Google API Services User Data Policy:

• Limited Authentication Scope: We only access basic profile data (your name, email address, and profile picture) strictly for user verification and account creation.
• No Drive or Private File Access: We do not request, access, or read any personal files from your Google Drive, Gmail, or Google Cloud storage.
• No Advertising or Commercial Sale: We do not use Google user data for advertising or marketing purposes, nor do we transfer or sell this data to any third-party brokers.
• Revocation at Any Time: You can revoke Plotova's access to your Google account at any time via your Google Account Security Settings (https://myaccount.google.com/permissions).

5. How We Use Your Information

We use the collected information for specific, legitimate business purposes:

• Service Delivery: To stream short dramas, resume playback, process episode unlocks, and maintain account balances.
• Personalization: To tailor vertical drama recommendations, curate trending mini-series, and improve your viewing experience.
• Customer Support: To troubleshoot issues, investigate bugs, and reply to user inquiries sent to support@plotova.live.
• System Stability & Analytics: To monitor server load, resolve application crashes, and enhance high-definition video streaming.
• Security & Anti-Abuse: To detect malicious bots, prevent intellectual property piracy, prevent unauthorized access, and protect user accounts.
• Legal Compliance: To satisfy statutory, accounting, regulatory, and legal dispute requirements.

6. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal information. We only share information under the following limited and lawful circumstances:

• Trusted Infrastructure & Service Providers: We partner with industry-leading third-party service providers who assist in operating our Services (such as cloud hosting providers, Content Delivery Networks (CDNs) for high-speed video distribution, analytics services like Firebase, and customer ticketing systems). These vendors are bound by stringent confidentiality obligations and Data Processing Agreements (DPAs).
• Legal Mandates & Protection: We may disclose information if required to do so by applicable law, court subpoena, government authority, or regulatory requirement (including GDPR, CCPA/CPRA, and LGPD), or to defend our legal rights, property, and safety of our users.
• Business Reorganization: In the event of a merger, acquisition, corporate restructuring, or sale of platform assets, user information may be transferred as part of that transaction, subject to the acquiring entity honoring this Privacy Policy.
• With Your Consent: In scenarios not covered above, we will disclose information only after obtaining your explicit, unambiguous consent.

7. International Data Transfers

Because Plotova serves a global community, your information may be transferred to, stored, and processed on cloud servers located outside your country of residence. These jurisdictions may have data protection standards different from those in your home country.

When transferring personal data across borders, we implement recognized contractual safeguards, including standard contractual clauses (SCCs) approved by regulatory bodies, ensuring that your data receives an equivalent level of protection regardless of location.

8. Information Security & Storage

We implement comprehensive administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, destruction, loss, alteration, or disclosure:

• Industry-standard TLS/SSL encryption for all data in transit across our Website and App;
• Encrypted databases and secure cloud storage environments with restricted role-based access;
• Regular system vulnerability scans, automated monitoring, and incident response procedures.

Please note that while we employ rigorous security practices, no method of transmission over the Internet or electronic storage is completely infallible.

9. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, such as providing you with streaming services and maintaining your viewing history. When your account is deleted or data is no longer required, we securely delete or anonymize your personal data, unless a longer retention period is required by applicable legal, tax, or regulatory statutes.

10. Your Privacy Rights

Depending on your jurisdiction (such as under the European Union GDPR, UK GDPR, California CCPA/CPRA, Brazil LGPD, or other regional privacy regulations), you are entitled to the following rights:

• Right to Access / Know: Request a copy of the personal data we hold about you and information regarding how it is processed.
• Right to Rectification: Request correction of inaccurate, incomplete, or outdated personal information.
• Right to Erasure / Deletion: Request the deletion of your personal data and user account.
• Right to Restriction & Objection: Object to or request restriction of data processing, including direct marketing.
• Right to Data Portability: Receive your provided data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting the lawfulness of prior processing.
• Right to Non-Discrimination: We will never discriminate against you (by denying services, altering pricing, or lowering quality) for exercising your legal privacy rights.

To exercise any of these rights, please contact our Data Protection Team at support@plotova.live. We will verify your identity and respond within the statutory timeframe.

11. Account and Data Deletion

We provide clear, accessible mechanisms for you to delete your Plotova account and associated personal data at any time:

Upon account deletion, all personal identifiers, viewing history, and profile data will be permanently wiped or irreversibly anonymized in our active databases.

12. Protection of Minors (Children's Privacy)

Plotova does not knowingly solicit or collect personal information from children under the age of 13 (or under 16/18 where mandated by local jurisdictions, including GDPR-K and COPPA). Our Services are intended exclusively for users who are at least 18 years old or the age of legal majority in their territory.

If we discover that a minor under the required age has registered or provided personal information without verified parental consent, we will promptly delete that data. If you believe a minor has supplied us with personal data, please notify us immediately at support@plotova.live.

13. Third-Party Links & Advertisements

Our Services may occasionally display third-party advertisements or external links. Plotova is not responsible for the privacy practices, content, or data collection policies of external third-party services. We encourage you to review the individual privacy policies of any third-party website or app you interact with. You can opt out of personalized interest-based advertising via your mobile device's system settings.

14. Summary Statement of Sensitive Practices

15. Contact Us & Policy Updates

We may periodically update this Privacy Policy to reflect technical advancements, service enhancements, or legislative changes. When updates occur, we will revise the "Effective Date" at the top of this document and provide appropriate notice through the App or our Website at https://plotova.live.

If you have any questions, suggestions, feedback, or privacy-related inquiries, please reach out to us: